Consumer satisfaction questionnaire

In order to improve the quality of services and customer satisfaction, and to improve the processes of integrated management system, CTP JSC asks you to fill out this questionnaire by answering the questions listed below.

Thank you for your cooperation!

Company name

Position

Name

Are you satisfied with the quality of the services provided?

Timeframe

Yes, satisfied Partially satisfied No, not satisfied

Please, explain your answer

Cargo safety

Yes, satisfied Partially satisfied No, not satisfied

Please, explain your answer

Are you satisfied with the conditions of the concluded contracts?

Service rates

Yes, satisfied Partially satisfied No, not satisfied

Please, explain your answer

Conditions and terms of payment

Yes, satisfied Partially satisfied No, not satisfied

Please, explain your answer

How would you evaluate the performance, professional and personal qualities of the CTP JSC personnel:

Yes, satisfied Partially satisfied No, not satisfied

Please, explain your answer

Are you satisfied with the quality and amount of information about the characteristics and procedure of rendering services?

Yes, satisfied Partially satisfied No, not satisfied

Please, explain your answer

Are you satisfied with the list of rendered services?

Yes, satisfied Partially satisfied No, not satisfied

Please, explain your answer

Contact for feedback

E-mail

Phone

Please indicate your comments, suggestions and recommendations for improving our work:

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